Coronavirus: COVID-19

Dr. Whitegoods Coronavirus Update – 7th December 2020

With the new Government Restrictions now in place in England between 7th December and 31st December and other National and Local Restrictions in force in Scotland and Wales, Dr. Whitegoods is continuing to work safely to ensure that all of our customers can have fully working domestic appliances. I would like to clarify our position on Appliance Types and Repairs during the Coronavirus Era:

Household – No Symptoms and Not-Self Isolating due to Symptoms:

We will repair all appliances as normal while observing Social Distancing.

Household – Has Symptoms and is Self Isolating due to Symptoms:

We will not attend under any circumstances. Your visit date will be postponed to the end of your Self Isolation date or by either 7 or 14 days, whichever applies.

Household – Vulnerable (Shielded) Persons:

As per Government Guidelines, we will only attend a property where someone is in receipt of the NHS Vulnerable person letter in emergencies and that decision will be made on a case by case basis.

We will consider attending the following appliance types:

•  Washing Machines (Hygiene Reasons)
•  Fridges / Freezers (Food Storage)
•  Cookers / Ovens / Hobs (Food Preparation)

In instances where we agree to visit as your case has deemed an emergency, strict conditions will have to be agreed to before we visit. Those conditions are as follows:

•   You must not be in the same room or space as the Engineer for the duration of the visit
•   Engineer will not touch anything other than is absolutely necessary in order to complete a repair and he will clean up after himself. For your own protection, you must agree to carry out a full disinfectant process of the area after he leaves.

Household – Isolating with no symptoms (Track and Trace / Other reasons):

We will repair all appliances as normal while observing Social Distancing.

In instances where we agree to visit in these circumstances, strict conditions will have to be agreed to before we visit. Those conditions are as follows:

•   You must not be in the same room or space as the Engineer for the duration of the visit
•   Engineer will not touch anything other than is absolutely necessary in order to complete a repair and he will clean up after himself. For your own protection, you must agree to carry out a full disinfectant process of the area after he leaves.

Kind Regards

Gary Dobson
Dr. Whitegoods